Returns policies

World of Novelties Return Policy

At World of Novelties, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns:

• Items must be returned within 10 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition that you received them.
• Sale items are final and cannot be returned.

How to Return an Item:

1. Contact Us: Reach out to our customer service team at care@worldofnovelties.co.za to initiate a return. Please include your order number and reason for the return.
2. Prepare Your Package: Pack the item securely, including all original packaging and accessories. Include the return authorization form provided by our customer service team.
3. Ship Your Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved returns will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at care@worldofnovelties.co.za.

Non-Returnable Items:

• Gift cards
• Downloadable software products

Contact Us: For any questions about our return policy, please contact our customer service team at care@worldofnovelties.co.za.

Terms and Conditions:

Welcome to World of Novelties. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.

General:

• By accessing this website, you agree to these terms and conditions.
• We reserve the right to modify these terms at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

Products and Orders:

• All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
• Prices for our products are subject to change without notice.

Payment:

• We accept various payment methods as indicated on our website.
• All transactions are secure and encrypted.

Shipping:

• Shipping costs and delivery times vary based on your location and the shipping method chosen.
• We are not responsible for delays caused by carriers or customs.

Returns and Refunds:

• Please refer to our Return Policy for detailed information on returns and refunds.

Intellectual Property:

• All content on this website, including text, graphics, logos, and images, is the property of World of Novelties and is protected by intellectual property laws.

Limitation of Liability:

• World of Novelties is not liable for any damages arising from the use of our website or products.
• Our liability is limited to the maximum extent permitted by law.

Privacy:

• Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

Governing Law:

• These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Contact Information:

• For any questions or concerns regarding these terms and conditions, please contact us at info@worldnovelties.co.za.
• Thank you for shopping with World of Novelties!